Privacy Policy

1. Data Controller

MHS Global Services S.C., doing business as Volterra Terra, with registered address at Calle Sendero del Mirador 36, Planta Baja, Col. Milenio III 2a. Sección, Santiago de Querétaro, Querétaro, C.P. 76060, Mexico and tax ID MGS1809141W2, is responsible for the processing of your personal data in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

2. Personal Data Collected

We collect the following categories of personal data:

• Identification: full name.
• Contact: email address, phone number.
• Request: message or comments submitted through the contact form.

We do not collect sensitive personal data. All data is obtained directly from you via the contact form on this website.

3. Purpose of Data Processing

Primary purposes (necessary)

• Respond to your inquiry about Volterra Terra residences.
• Schedule private visits to the development.
• Follow up on your interest or acquisition process.

Secondary purposes (not necessary)

• Send you promotional information or project updates.
• Conduct internal studies on visitor preferences.

If you do not wish your data to be used for secondary purposes, you may indicate so by sending an email to the address listed in section 5.

4. Data Transfers

Your data may be shared with the assigned sales advisor and the real estate development team, exclusively for the primary purposes described above. No transfers to unrelated third parties are made without your consent.

5. ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights). To exercise any of these rights, please send your request by email to:

[email protected]

Your request must include: full name, a clear description of the data you wish to exercise your rights over, and any documentation that may help locate your data. We will respond within 20 business days.

6. Cookies and Tracking Technologies

This website uses the following tracking technologies to improve your experience and measure the performance of our advertising campaigns:

• Google Analytics: collects anonymous browsing data (pages visited, session duration, device, general location) to understand how visitors use the site.
• Google Ads (conversions): records when a visitor who arrived through an ad completes an action on the site, such as submitting the contact form.
• Meta Pixel (Facebook/Instagram): measures the effectiveness of ads on Meta platforms and enables relevant advertising to interested individuals.

These tools place cookies in your browser. You may accept or decline non-essential cookies through the consent banner displayed when you visit the site. You may also configure your browser to block third-party cookies.

7. International Data Transfers

By using Google Analytics and Google Ads, certain browsing data may be processed by Google LLC on servers located in the United States. Google operates under its own privacy policies and internationally recognized data protection mechanisms. The transferred information does not include directly identifiable personal data, unless you voluntarily provide it through the contact form.

8. Changes to This Policy

We reserve the right to modify this privacy policy. Any changes will be published on this page with the corresponding update date. We recommend reviewing it periodically.

9. Consent

By submitting the contact form on this website, you consent to the processing of your data in accordance with the terms described in this policy.